ilt20's Privacy Policy
This policy explains in detail how your personal information is collected, used, stored, and kept secure.
1. Introduction and Scope
ilt20 (referred to hereinafter as "we", "us", or "the platform") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy and are fully committed to storing and protecting their personal information.
This privacy policy ("Policy") applies to ilt20's website ilt20.cam. When you use our website, create an account, or use our services, you will be considered to have accepted the terms of this policy.
Our platform is for persons aged 21 and above only. We do not collect information from any minor. If you believe a minor is using our platform, please contact us.
2. What Information We Collect
ilt20 collects various types of information, either provided directly by you or collected automatically by our systems. The details of this information are given below:
Identity Information
- Full name
- Date of birth and age verification information
- National ID or passport number (for KYC verification)
- Address and country
Contact Information
- Email address
- Mobile number (including bKash / Nagad / Rocket number)
- Messages sent via live chat
Financial Information
- Records of deposit and withdrawal transactions
- Payment method details (bKash, Nagad, Rocket, Upay, bank)
- History of bonus and promotional benefits
Technical Information
- IP address and device identification
- Browser type and operating system
- Cookie and session data
- Login time and location information
Gaming Behaviour Information
- Gaming history and bet records
- Preferred games and categories
- Session duration and activity
Voluntarily Provided Information
- Details of complaints or enquiries
- Survey or feedback form information
- Self-declarations related to responsible gaming
3. Methods of Collecting Information
ilt20 collects your information in the following ways:
3.1 Direct Collection
We collect information directly from you when you register an account, fill in deposit details, contact us via live chat, or complete any form.
3.2 Automatic Collection
Some information is collected automatically while you use our website. This includes cookies, log files, pixel tracking, and similar technologies. This information helps us improve service quality and personalise your experience.
3.3 Through Third Parties
We may collect necessary information from payment processors (bKash, Nagad, Rocket, Upay), identity verification services, and fraud prevention services. This information is used solely to ensure the security and validity of your transactions.
4. How Your Information Is Used
ilt20 uses your information for the following purposes:
4.1 Operating and Providing Services
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Managing VIP and rewards programmes
- Providing customer service and support
4.2 Security and Compliance
- Completing KYC (Know Your Customer) verification
- Complying with anti-money laundering (AML) regulations
- Preventing fraud, deception, and unauthorised access
- Ensuring account security
- Detecting and preventing multiple accounts
4.3 Service Improvement
- Improving website functionality and user experience
- Launching new games and services
- Identifying and resolving technical issues
- Conducting statistical analysis
4.4 Responsible Gaming
We monitor your gaming patterns to identify potentially problematic gambling behaviour and provide support where needed. This is part of our responsible gaming policy.
5. Sharing and Disclosure of Information
ilt20 never sells your personal information to third parties. However, information may be shared in a limited way in the following cases:
5.1 Service Providers
To operate our services, we work with certain trusted third-party service providers — such as payment processors, identity verifiers, technology providers, and game developers. These providers may only use the information for the purpose of delivering their specific services and are obliged to comply with our privacy standards.
5.2 Legal Obligations
We may be required to disclose your information under a court order, regulatory authority directive, or legal process. In such cases, we always disclose only the minimum information necessary.
5.3 Business Transfers
In the event of a future merger, acquisition, or sale of assets, your information may be transferred. In such cases, the new entity will be required to maintain standards consistent with this privacy policy.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Cookies are small data files stored in your browser.
6.1 Cookies We Use
- Essential Cookies: Essential for maintaining login status and ensuring security.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Collect information to monitor and improve website usage.
- Security Cookies: Help detect and prevent fraud.
6.2 Cookie Controls
You can manage cookies through your browser settings. However, please note that disabling essential cookies may disrupt some important platform functionality and affect your login experience.
7. Storage and Deletion of Information
7.1 Retention Period
We retain your information for as long as it is necessary to provide services or to meet legal obligations. Even after an account is closed, certain financial and legal records are kept for an extended period.
7.2 Data Deletion Requests
You may request that your information be deleted. However, where there is a legal obligation, an ongoing investigation, or a dispute to be resolved, we may be required to retain the information.
7.3 Data Protection Measures
To keep your information secure, we use SSL encryption, secure data storage, access controls, and regular security audits. In the event of a data breach or security incident, we take prompt action and notify affected users.
8. Your Rights and Controls
As a user of our platform, you have the following rights:
Right of Access
You may request a copy of the information we hold about you.
Right to Rectification
You may request correction of inaccurate or incomplete information in your account.
Right to Erasure
In certain circumstances, you may request deletion of your personal information.
Right to Object to Processing
You may object to the processing of your information for specific purposes.
Right to Portability
You may request your information in a structured, commonly used format.
Unsubscribe from Notifications
You have the right to unsubscribe from any marketing communications.
To exercise any of the above rights, please contact our support team. We will process your request as promptly as possible.
9. Data Security Measures
ilt20 has implemented industry-standard security measures to protect your information:
- SSL Encryption: All data transfers are encrypted via SSL/TLS protocol.
- Secure Data Storage: Your information is stored on encrypted servers where unauthorised access is not possible.
- Two-Factor Verification: An additional layer of verification is in place for completing important actions.
- Access Controls: Only authorised personnel can access user information where necessary.
- Regular Security Audits: The security of our systems is regularly tested and updated.
- Fraud Detection: Systems are in place to automatically detect and prevent suspicious activity.
Even so, no transfer of information over the internet is completely risk-free. While we take every possible security measure, you also bear responsibility for keeping your password confidential and staying cautious when using unfamiliar devices.
10. Protection of Minors
ilt20 strictly does not permit anyone under the age of 21 to use our platform. We do not knowingly collect, store, or process the personal information of any minor.
If we find that a minor has used our platform, we will immediately close that account and delete all associated information. If you are aware of any such incident, please contact us.
11. Policy Changes & Updates
ilt20 reserves the right to update this privacy policy at any time. If there are any significant changes, we will post a notice on the website or inform you via your registered email. Continuing to use our platform after any changes will be considered your acceptance of the updated policy.
We advise you to review this page regularly. If you have any questions about this policy, please contact us.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our team is available 24/7 to serve you.
Please also read our Terms & Conditions and Responsible Gaming pages.